The insoles were missing from the boots and I contacted the seller to inform them. Reply was please send a picture. They dont know the insoles are removable and i wonder if they even know what insoles are. After a few back and forth messages of requesting a picture of something that is not there to figure out it is not there I gave up. Will purchase after market insoles on my dime.
Reply from: kandjs_antiques- Feedback replied by seller kandjs_antiques.- Feedback replied by seller kandjs_antiques.
We simply asked the buyer to provide photos so we could rectify. The buyer simply refused. We wanted to correct the issue and refund but buyer was non compliant to eBay polices for returns. We asked for photos as eBay does to rectify issues
s***u (51)- Feedback left by buyer.
Past month
Verified purchase
Great quality and packaged securely!
7***6 (1)- Feedback left by buyer.
Past month
Verified purchase
Fast shipping and delivery! Packaged well. The shoes were as described and our son loved them! Thank you! I would definitely purchase from your store again.
h***o (138)- Feedback left by buyer.
Past month
Verified purchase
Great seller, brand new in the package fast shipping. Thank you!
a***6 (1998)- Feedback left by buyer.
Past 6 months
Verified purchase
nice
m***y (346)- Feedback left by buyer.
Past 6 months
Verified purchase
Seller lied about size of product. Item was not as described. Seller doesnt respond back. Customer service is horrendous. Seller should be ashamed for FALSE ADVERTISING. THIS SELLER LYING ABOUT THEIR PRODUCTS AND NOT ACCEPTING RETURNS!! If you buy from this seller, you are on your own because they will ghost you.
Reply from: kandjs_antiques- Feedback replied by seller kandjs_antiques.- Feedback replied by seller kandjs_antiques.
Offered a full refund also to work this out for the buyer but no response.
We aim to rectify every issue we are notified of.