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Home Therapy Savings

Home Therapy Savings

151 items sold
14 followers
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Doors Windows Cabinets

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About us

We're a highly detailed husband and wife team. I as the husband handle the customer relations/business side and my wife handles the purchasing and attention to detail side. We try to give our customers the best from us both. In this ever changing world where customer service doesn't seem to be a happy experience anymore, we strive to change that for our customers. My wife grew up with two parents that ran family businesses. They taught a strong emphasis of customer joy = customer retention. So we make sure to inspect each item before we list it. We will always detail any flaws we see and make that know. But we believe if an item isn't quality to us, we won't sell it to you. Thank you for your time and please look around while your here!
Location: United StatesMember since: Feb 28, 2023Seller: retail_therapy_savings

Feedback ratings

Last 12 months

Positive21- positive feedback in last 12 months
Neutral1- neutral feedback in last 12 months
Negative0- negative feedback in last 12 months

Detailed Seller Ratings

Average for the last 12 months

Accurate description
5.0
Reasonable shipping cost
4.8
Shipping speed
5.0
Communication
4.8

Seller feedback (28)

1***a (238)- Feedback left by buyer.
Past month
Verified purchase
Good seller
i***s (361)- Feedback left by buyer.
Past month
Verified purchase
Product exactly as described! Thank you.
d***d (96)- Feedback left by buyer.
Past 6 months
Verified purchase
Great seller--thanks
4***z (871)- Feedback left by buyer.
Past 6 months
Verified purchase
A+a+
1***0 (4422)- Feedback left by buyer.
Past 6 months
Verified purchase
Fast shipping A plus
a***k (6)- Feedback left by buyer.
Past 6 months
Verified purchase
Item was new in open box, as described. It arrived very quickly. It required a signature, which I was not expecting (could have been inconvenient). The negative part of the transaction was that the item pictured was not of the item. It did have an item number that represented a completely different product. I contacted the seller and they said they couldn’t check for me. I worried that the item might have been placed in the wrong or different box in an open box situation. So I took a gamble.
Reply from: retail_therapy_savings- Feedback replied by seller retail_therapy_savings.- Feedback replied by seller retail_therapy_savings.
On our end this was a smooth return as the item was returned quickly and in the condition it left us. That is until this feedback. We received zero questions about this item before the sale. The only communication from this user is the following statement in the return notice email: "I made a mistake. I have no idea how I ordered this thinkin I saw it was the "palladian" style. Unfortunately it isn't the same as all of my other fixture. Feeling dumb." The item is correct and was listed again.
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