You pay an insertion fee to list an item on eBay. If the item sells, you also pay a final value fee. The cost of selling an item is the total of these two fees. Learn how the fees are calculated.

Solve a problem

Verify that your credit card number was entered correctly, and that your name matches the name on your credit card account. If that doesn't work, contact the card issuer.

We may send you email reminders to update your card before it expires. Make sure the email is actually from eBay and not fraudulent.

Reinstate your account by paying the balance in full. Find out how to reinstate your account.

Your account activity page lists each of your fees, along with a description of what they're for. If you still don't understand a charge, you can contact us.

We need a valid credit card on file for your account, even if you've used other payment methods in the past. We'll only charge your credit card if you list an item, and if you specify that card as your preferred payment method.

The listing you're requesting a credit for may have been a SG$0.00 insertion fee auction-style listing. Because there was no insertion fee, you won't receive an insertion fee credit for these listings.

First, double-check your account activity page. If you haven't received credit, check the reason that you closed your unpaid item case against our final value fee credits list, since not all reasons result in a credit.

For credit card and checking account payments, make sure that the account currently on file for automatic payments is the same one you last used to pay the account. When you have confirmed your registration information, go ahead and request a refund.

An invoice schedules an automatic payment from the payment method on file at the time of invoicing. The only way to stop the automatic payment is to submit an immediate one-time payment in full for the invoice five days or more in advance of the payment, otherwise the automatic payment happens as scheduled.

You might have made a one-time payment around the time we automatically invoice your account. To cash out your credit balance, request a refund.

Review PayPal's Fees page for more information.

Help topics

About our fees

Fees for selling on eBay
Find out what it costs to list and sell items.

How fees work

Fees for eBay Stores
For a monthly subscription fee, you get an online Store and qualify for additional free listings and lower listing fees.

Fees for Classified Ads
Find out what it costs to place an ad for an item, service, or property.

Paying your fees

Paying your seller fees
Find out how to pay your fees and when payments are due.

Looking at your seller account activity
See your current balance, along with any fees, credits, or payments applied to your account.

Reviewing your invoice
Understand your invoice and find out how to get more detail.

Payment processing and due dates
Learn about your invoice billing cycle and automatic payment cycle.

Making a onetime payment
Even with an automatic payment method on file, you can use Pay Pal or another method to make a onetime payment.

Setting up automatic payments
Learn how to set up or change your automatic payment method.

Updating your credit or debit card information
You can use My eBay to keep credit card and debit card information current.

Solving credit and debit card problems
Sometimes we request information if there are any credit card or debit card issues. Make sure such requests are from eBay and not spoof (fake) emails.

Receiving credits & refunds

Requesting a refund of your eBay credit balance
You can request a refund if your credit balance is greater than $1.00.

Receiving insertion fee credits for relisted items
If your item doesn't sell and you relist it, you might qualify for a credit.

Requesting a final value fee credit
In some circumstances we'll credit your account for these fees.

eBay Giving Works fee credits
We'll credit part of your insertion and final value fees when you donate to a non-profit organization.

Contact us

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

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