|Home > Help Topics >International selling policy|
International Selling Policy
Given the nature of eBay's global marketplace, your eBay listings may be viewed and purchased by, and shipped to, buyers around the world. Such listings may be shown on the same or a different site on which you listed the item.
If your item sells, you will be bound by the User Agreement and policies, including any buyer protection policies, of the site on which the item is sold and, potentially, the laws of the country of the relevant site. If you do not want your item to be sold to buyers internationally, you can exclude countries or regions by updating your shipping settings.
1. User Agreements and policies of eBay sites
If you purchase an item, or your item is sold to a buyer, on an eBay site other than your site of registration, you agree to be subject to the User Agreement and policies of that other site, as well as laws and regulations applicable to that sale and the respective delivery, including the User Agreements of the following eBay sites (as applicable):
2. eBay Money Back Guarantee
As a seller, you are subject to the buyer protection policies (if any) of the eBay sites where your items are sold, and you authorize eBay to resolve and remedy any disputes between you and a buyer provided in such policies, and at law and in equity, including refunds to the buyer, reversal of funds, and recovery through invoice. These buyer protection policies include:
eBay Money Back Guarantee:
eBay Buyer Protection:
eBay Customer Guarantee:
3. How to prevent international buyers from purchasing your items
Given the nature of eBay's global marketplace, eBay listings may be viewed and purchased by, and shipped to, buyers around the world. Such listings may be shown on the same or a different site on which the seller listed the item, based on the seller's shipping settings. If your item sells, you will be bound by the User Agreement and policies, including any buyer protection policies, of the site on which the item is sold and, potentially, the laws of the country of the relevant site. If you do not want your item to be sold to buyers internationally, you can exclude countries or regions you don't want to ship to by adjusting your shipping settings. Buyers affected by your requirements may still see your listings, but they won't be able to bid on or buy your items.
To exclude international shipping options for all your listings:
Setting Buyer Requirements: You can also set your preferences by setting buyer requirements. These preferences will be used as the default for all your future listings, and, if you use the business listing tool, you can make listing-specific changes to them at the time of listing.
Individual Listings: If you sell using the business listing tool, you can exclude or include international shipping for individual listings.
When you create your listing, in the Shipping details section, adjust your international shipping preferences and excluded countries list as appropriate:
4. Prohibited items
Sellers and buyers are responsible for checking that their transactions comply with laws applicable to the purchase, sale, and shipping of the item, including export and import laws. Learn more about our international trading policy.
5. Sales tax and similar consumer taxes
In any jurisdiction where eBay has an obligation to collect sales tax, or similar consumer taxes, on sales or purchases you make using eBay Services (for example, Goods and Services Tax (GST) in Australia, or Internet Sales Tax (IST) in certain states in the US), you agree that eBay may collect such taxes.
6. Buyer obligations: Customs fees and duties and delegation of authority
Buyers are responsible for customs fees and duties on items shipped internationally in accordance with local laws and regulations. Whether these fees are due at the time of the purchase or on delivery of the item is determined by the shipping method that the seller offers or that the buyer chooses and local laws and regulations.
If the buyer is making an international purchase from a US seller, and either the buyer or seller choose to ship the item using eBay international standard delivery, the buyer understands and agrees that they are the importer of record. eBay international standard delivery shipments require that the buyer agrees to authorize DHL, or its subcontractors, to act on the buyer's behalf as an agent to the buyer. The buyer authorizes this import of goods on their behalf and further agrees that DHL may delegate the obligation to import the goods to a subcontractor (for example, a customs broker).
If you are a buyer purchasing from international sellers for the purpose of importing the goods into a European Union country, you hereby appoint, authorise and empower, the relevant EU postal operator, express carrier or operator of similar nature which handles your import and delivery into the EU to act as your direct customs representative in accordance with article 18 in the Regulation (EU) No 952/2013 of the European Parliament and of the Council of 9 October 2013 laying down the Union Customs Code. The legal measures of the empowerment are duly confirmed.
For items purchased through the Global Shipping Program, all customs and duty fees are paid by the buyer at the time of purchase. Learn more about the Global Shipping Program for buyers.
Learn more about international purchases and shipping for buyers.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.