Enter your Help search terms (Example: “contact seller”)  Search Help PagesTips
Enter a Help topic here

Rules for everyone

There are rules that all eBay members, both buyers and sellers, need to know and follow. These rules are created to protect you and to keep eBay a safe place to buy, sell, and participate in the community.

When a buyer or seller issue comes up, depending on the particular situation, eBay may consider an individual’s performance history and the specific circumstances, which can influence how we apply our rules and policies. At our discretion, eBay may choose to be more lenient with policy enforcement, with the goal of doing the right thing in the circumstances.

Rules about general member conduct

eBay members are not allowed to:

In addition to rules that apply to all eBay members, eBay also has rules specifically about Feedback, buying, and selling.

Rules about identity

eBay members: 

Rules about communicating with other eBay members

eBay members:

Rules about eBay's responsibilities

Other questions you may have

Can I retract or cancel my bid?
How do I close my eBay account

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.