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What buyers should know about postage

When you buy an item on eBay, it's important that you feel confident about postage by knowing what to expect:

Before you purchase your item

Postage costs, dispatch time and delivery services
As a buyer, you should considere postage costs, dispatch time and other services before you bid on or buy an item. This helps to avoid any possible problems or misunderstandings. Make sure you review the item description carefully for any additional information. If you have any questions, contact the seller before you bid on or buy the item
Important factors to consider:
  • What is the postage cost?

  • Does the seller deliver to my area?

  • Can I get the item when I need it? Sellers sometimes list 2 or more delivery options. Expedited delivery usually costs more, but can be useful if you need the item right away.

  • Can I track my package?

  • Can I get a postage discount if I buy more than one item?

  • What type of dispatch time does the seller offer?

If the seller offers same day dispatch, they'll post your item on the same working day you buy your item, as long as th seller receives your payment by the specified cut-off time.
Tip: When you see the eBay FAST & FREE icon, it means that you should get the item within 3 working days with free delivery, based on the dispatch and delivery details provided by the seller.
Your delivery address
Make sure your delivery address is correct. You can change or add a delivery address when you pay for an item using the Pay Now button.
Some sellers ask you to use a 'confirmed' delivery address when you purchase items with PayPal. Most addresses outside the US can't be confirmed at this time. If a seller requires a confirmed address, we suggest you contact them directly.

When you purchase your item

Paying for postage
When you pay for your item, you pay for postage at the same time. If you have questions about the total cost of your item including postage costs, you can request the total from the seller. Just click the Request total from seller link on the Review your item page when you use the Pay Now button to purchase your item.
Selecting your delivery service
You can select your delivery service in the Order Details section on the Review Your Item page. Click the Show all postage options link next to the Postage heading. Up to 3 different delivery options may be available for each item. The cost and estimated delivery times are displayed for each delivery option.
Postage discounts
Some sellers offer to combine items into one package and offer a postage discount. You'll see your postage discounts when you purchase your item using the Pay Now button. If you have any questions about the amount, make sure you contact the seller.

After you purchase your item

Tracking your item
Depending on the postage service, tracking information may be available. If the seller prints a postage label using eBay or PayPal, you can see the tracking number as well as the dispatch status of your item in My eBay.
To see the dispatch status of your item from My eBay:
  1. Go to My eBay.

  2. Click the Won link on the left side of the page.

  3. Locate the item, and then click the tracking number link under the item title.

    Some sellers may also include tracking information in an email.

Problems with delivery
If you have a problem with delivery, we recommend that you contact the seller and the delivery service. If you still haven't received the item, contact us so that we may help you work out the problem with the seller. Learn more about what to do if you don't receive your item.
Sellers can charge reasonable postage fees to cover the costs for posting, packaging and dispatching the items that they sell. However, charging excessive fees for postage and packaging violates our Selling practices policy. Review the item description carefully to make sure you understand what the postage costs are.

Contact Customer Service

If you have an additional question about this subject, email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.

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