|Home > Help Topics >Knowing the Rules for Buyers|
Knowing the Rules for Buyers
eBay's policies are rules and guidelines that help to create a safe, fair and enjoyable trading environment for all eBay members. As a buyer, you are responsible for reviewing and understanding eBay’s policies, as well as all applicable laws and regulations as outlined in the User Agreement and in Rules for Buyers: Overview.
Policies and guidelines specifically related to buying an item are:
Learning about eBay's policies before you buy an item will help you to avoid breaking rules (including the law) unintentionally. When a policy violation does occur, eBay emails the bidders, as well as sellers, that the listing has been ended. eBay’s policies are updated to respond to Marketplace, eBay Community and security issues, so it is important to check them regularly for changes.
eBay’s policies are intended to:
Violations of these policies may result in a range of actions, including:
Non-payment of an item
Most items on eBay are offered in auction-style listings and involve submitting a bid. Bidding is meant to be enjoyable, but remember that each bid you place enters you into a binding contract.
Buyers are not allowed to win items at listing or buy an item in a Buy It Now listing without paying. Not paying can block legitimate buyers and disappoint sellers. To understand what happens when payment is not made, please see Unpaid Item Policy.
To promote a safe, fair and enjoyable trading experience, eBay has established a set of bidding standards and guidelines. The following activities are not permitted on eBay:
To keep eBay a safe place for buyers, eBay limits the display of your bid history information. Other members can’t view your member-specific information—such as your user ID—on the Bid History page. All bidders are assigned anonymous names, such as x***y, which are used consistently throughout an item’s bid history. When you bid on an item, your user ID is shown only to the seller of the item.
Regardless of the current high bid, when the reserve or Buy It Now price is set at a certain level, your User ID will appear as an anonymous name throughout the duration of the auction, even if the seller lowers the price.
Anonymous names may appear more than once in the bid history and may represent different bidders from different auction listings.
Rules for all members
Additional rules and policies apply to all eBay members that are part of the transaction process.
Read more about Rules for Everyone.
eBay monitors listings, including reviewing reports of policy violations from its members. To report violations, locate the policy that is being violated, review it, and report the violation using the links provided on the appropriate policy page. You can also click Help at the top of any eBay page and then click the "Contact Us" link on the left side of the page.
Make sure to include the appropriate information, including any relevant emails, with full descriptions in the subject line and complete email headers. Your participation and vigilance as part of the eBay Community is invaluable in helping eBay to help you to be a successful and safe buyer.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.