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Appealing Unpaid Item Strikes and Suspensions
When buyers do not pay for items they have bought or won, they have violated eBay’s Unpaid Item Policy, and eBay may issue a strike on the buyer’s account. However, sometimes a buyer may receive a strike despite having paid for the item. An Unpaid Item strike can be removed if:
Accepted proof of payment
eBay accepts any of the following as proof of payment:
Providing proof of payment to eBay
Example of Unpaid Item strike removals
Mary buys a lamp from Steve and mails him a cheque for the item. Unfortunately, the cheque is delayed in the mail for over 2 weeks. Concerned about non-payment, Steve files an Unpaid Item claim against Mary which results in Mary receiving a strike. The next day, Steve receives Mary’s cheque for payment and sends her lamp with an apology note. Mary can now appeal the unpaid item strike by sending a photocopy of the note and cashed cheque.
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