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Why was my account suspended?

There are two reasons why an account may be suspended from eBay:

  • Serious violations of eBay's Rules and Policies - If you would like to appeal your suspension, please include any relevant information and reply directly to the suspension notice or contact us.

  • Non-payment of eBay Fees - The most common cause of suspension for non-payment is that the automatic payment method you have on file is outdated, or has been recently declined. If you received an error notice while trying to resolve your suspension by updating a credit card or registering an account, see Reinstating Your Account. If you received an error notice while trying to resolve your suspension by updating a credit card or registering an account, contact us.

If you receive an email about your account being suspended

When your account is suspended, eBay will send a notification to the registered email address associated with your account. This email will also appear on your My Messages page in My eBay.

If you do not know why you were suspended or if for some reason you do not receive a notice, contact us for more information.

Important: Beware of impostor email. If you received an email stating your account was suspended, please confirm that the email was sent from eBay by checking My Messages in My eBay.

If the email message you received is not located in My Messages, proceed with caution. Some members have reported attempts to gain access to their personal information through emails impersonating eBay stating that their account has been or will be suspended. These solicitations will often contain links to Web pages with a request to sign-in and submit information. These emails are also known as "spoof" or "phishing" email. Learn how to recognise spoof mails.

If your account has been used without your authorisation - Please review the Account Theft Help page for next steps.

Contact Customer Service

If you have an additional question about this subject, email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.


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