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Self Assessment Handbook: For Measuring Corporate Excellence by B. Popplewell, Chris Hakes (Hardcover, 1994)

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About this product

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The US and European quality awards both contain business effectiveness measures that assess the success of organizations against financial and non-financial attributes. This text satisfies the rapidly growing need for assistance to organizations in their self-application of the measures. This European-focused and pragmatic book should help managers to self-assess their organizations against quality award schemes.