Product Information
No one likes to be criticized. But when feedback is necessary-whether it's with a boss, someone we manage, or another co-worker-it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism-and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions.Product Identifiers
PublisherHarperCollins Focus
ISBN-139780814410158
eBay Product ID (ePID)87205086
Product Key Features
Number of Pages240 Pages
Publication NameHow to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
LanguageEnglish
SubjectManagement
Publication Year2009
TypeTextbook
AuthorRichard Gallagher
FormatPaperback
Dimensions
Item Height229 mm
Item Weight339 g
Additional Product Features
Country/Region of ManufactureUnited States
Title_AuthorRichard Gallagher