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Call Centers For Dummies by Winston Siegel, Bruce Simpson, Real Bergevin, Afshan Kinder (Paperback, 2010)
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About this product
Product Information
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.Product Identifiers
PublisherJohn Wiley & Sons INC International Concepts
ISBN-139780470677438
eBay Product ID (ePID)239866992
Product Key Features
Number of Pages408 Pages
Publication NameCall Centers for Dummies
LanguageEnglish
SubjectMarketing, Business
Publication Year2010
TypeTextbook
AuthorWinston Siegel, Bruce Simpson, Real Bergevin, Afshan Kinder
FormatPaperback
Dimensions
Item Height236 mm
Item Weight704 g
Item Width189 mm
Additional Product Features
Country/Region of ManufactureUnited States
Title_AuthorReal Bergevin, Winston Siegel, Afshan Kinder, Bruce Simpson
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