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Picture 1 of 1
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt by Hal
AU $58.73
ApproximatelyPHP 2,268.48
Condition:
Brand New
A new, unread, unused book in perfect condition with no missing or damaged pages.
3 available
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Located in: Melbourne, Australia
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Estimated between Thu, 3 Oct and Tue, 15 Oct to 43230
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eBay item number:145759368196
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- ISBN-13
- 9780060526566
- Book Title
- The Customer Comes Second
- ISBN
- 9780060526566
- Publication Year
- 2011
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
- Item Height
- 229 mm
- Publisher
- Harpercollins Publishers Inc
- Subject
- Business
- Item Weight
- 458 g
- Item Width
- 152 mm
- Number of Pages
- 304 Pages
About this product
Product Information
Tom Peters says Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium. The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion. In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in any industry! This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees -- your company's greatest asset -- win you the best customers and propel your business to the greatest heights of success. Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible results. For more than ten years, the strategies and ideas in this book have galvanized CEOs, entrepreneurs and managers everywhere, making fans of business leaders and thinkers like Jeff Greenfield, Scott McNealy and many others. These secrets continue to prove themselves today as Rosenbluth International has rapidly emerged as the foremost travel management company since its industry's devastation following 9/11. Find out how Hal Rosenbluth's winning ideas can transform you and your company: by putting your customer second, you're guaranteed to win!
Product Identifiers
Publisher
Harpercollins Publishers Inc
ISBN-13
9780060526566
eBay Product ID (ePID)
106496499
Product Key Features
Number of Pages
304 Pages
Language
English
Publication Name
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
Publication Year
2011
Subject
Business
Type
Textbook
Format
Hardcover
Dimensions
Item Height
229 mm
Item Weight
458 g
Item Width
152 mm
Additional Product Features
Country/Region of Manufacture
United States
LeafCats
378
Item description from the seller
Business seller information
Value Added Tax Number:
- AU 82107909133
- GB 293967539
Seller feedback (1,439,787)
- m***l (45)- Feedback left by buyer.Past monthVerified purchaseIt's so cute and soft, just like picture
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