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Managing Risk and Complexity Through Open Communication and Teamwork
by Tompkins, Phillip K. | PB | Good
Condition:
“Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ”... Read moreabout condition
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Located in: Aurora, Illinois, United States
Delivery:
Estimated between Mon, 3 Jun and Thu, 6 Jun to 43230
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eBay item number:145525385606
Item specifics
- Condition
- Good
- Seller Notes
- Binding
- Paperback
- Weight
- 1 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9781557537126
- Publication Year
- 2015
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Publication Name
- Managing Risk and Complexity Through Open Communication and Teamwork
- Item Length
- 9in
- Publisher
- Purdue University Press
- Item Width
- 6in
- Item Weight
- 12.3 Oz
- Number of Pages
- 290 Pages
About this product
Product Information
Along with increased complexities in work and life in general in the twenty-first century come new and dangerous risks to workers, customers, and the general public. Drawing on decades of experience as a researcher and consultant for a range of organizations and individuals in high-risk domains, the author of this book presents a powerful theory of open communication and teamwork. This unites a range of communication practices and principles that have proven to combat risk and complexity in organizations. The book initially focuses on NASA, an organization that experiences and engages with high complexity and risk daily. As a participant-observer in the Apollo program, the author witnessed pioneering communication practices that, for example, empowered engineers with "automatic responsibility" for any technical problem they perceived. It was partly the failure to follow such protocols that resulted in the catastrophes experienced in the Challenger and Columbia tragedies, as the author shows. Using the lessons learned from the space program, the book then explores complexity and risk in medicine, aviation, the fighting of forest fires, and homelessness, again consistently finding communication practices that worked and did not work. Based on detailed research conducted over several decades, the book presents a unified theory linked to generally applicable communication practices. Case studies include the results of an international experiment of surgery conducted in ten countries that produced a highly significant reduction of deaths and infections in Africa, India, and other parts of the world, to the creation of innovative communication practices that significantly reduced risks in the US aviation industry.
Product Identifiers
Publisher
Purdue University Press
ISBN-10
1557537127
ISBN-13
9781557537126
eBay Product ID (ePID)
203431359
Product Key Features
Publication Name
Managing Risk and Complexity Through Open Communication and Teamwork
Format
Trade Paperback
Language
English
Publication Year
2015
Type
Textbook
Number of Pages
290 Pages
Dimensions
Item Length
9in
Item Width
6in
Item Weight
12.3 Oz
Additional Product Features
Lc Classification Number
Hd30.3.T656 2015
Table of Content
Introduction 1 Pragmatism and Critical Realism in Organizational Communication 2 A Call from the Moon: Exemplary Communication Practices at NASA?s Marshall Space Flight Center 3 Studies of Open Communication and Teamwork 4 Operating as a Team with Checklists: Reducing Complexity and Risks in Health Care 5 Fighting Fires with Smart Risks 6 Challenger , Columbia , and Risk Communication 7 Responses to Apollo , Challenger , Columbia: The Decline of the SpaceProgram 8 Our Homeless Neighbors: ?At Risk? and ?Risky? to the Domiciled 9 Interorganizational Risk Communication: The Aviation Safety Reporting System, STOP, and Safe2Tell 10 The Age of Participation, Epilogue Acknowledgments Bibliography Glossary Index
Copyright Date
2015
Topic
Business Communication / General, Conflict Resolution & Mediation, Decision-Making & Problem Solving, Management, Workplace Culture
Lccn
2015-014479
Dewey Decimal
658.4/022
Intended Audience
Scholarly & Professional
Dewey Edition
23
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
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eBay item number:145525385606
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Aurora, Illinois, United States
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| Postage and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free postage | United States | Economy Shipping | Estimated between Mon, 3 Jun and Thu, 6 Jun to 43230 |
| US $15.99 (approx PHP 934.81) | United States | Expedited Shipping | Estimated between Sat, 1 Jun and Mon, 3 Jun to 43230 |
| Handling time |
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| Will usually ship within 1 business day of receiving cleared payment. |
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Sales Tax for an item #145525385606
Seller collects sales tax for items shipped to the following states:
| State | Sales Tax Rate |
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| Missouri (MO) | 8.238% |
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| After receiving the item, contact seller within | Refund will be given as |
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| 30 days | Money Back |
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fast delivery, item just as described great seller
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Looks like a fun book for my grandson. Packaging was good. Rapid shipping. All round positive transaction.
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p***h (69)- Feedback left by buyer.
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Positive transaction with good packaging and rapid shipping. Thanks!