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Communication the Cleveland Clinic Way: How to Drive a Relationship-C
by Boissy, Adrienne; Gilligan Timothy | HC | VeryGood
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“May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend ”... Read moreabout condition
Out of Stock / 2 sold
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Located in: Aurora, Illinois, United States
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Estimated between Fri, 21 Jun and Mon, 24 Jun to 43230
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Seller information
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eBay item number:144225729364
Item specifics
- Condition
- Very Good
- Seller Notes
- Binding
- Hardcover
- Weight
- 1 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9780071845342
- Subject Area
- Business & Economics, Medical
- Publication Name
- Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
- Publisher
- Mcgraw-Hill Education
- Item Length
- 9.3 in
- Subject
- Physician & Patient, General
- Publication Year
- 2016
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Item Height
- 1.1 in
- Item Weight
- 19.7 Oz
- Item Width
- 6.5 in
- Number of Pages
- 288 Pages
About this product
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071845348
ISBN-13
9780071845342
eBay Product ID (ePID)
217074832
Product Key Features
Number of Pages
288 Pages
Publication Name
Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
Language
English
Subject
Physician & Patient, General
Publication Year
2016
Type
Textbook
Subject Area
Business & Economics, Medical
Format
Hardcover
Dimensions
Item Height
1.1 in
Item Weight
19.7 Oz
Item Length
9.3 in
Item Width
6.5 in
Additional Product Features
Intended Audience
Trade
LCCN
2015-051012
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
610.7306/9
Table Of Content
Chapter 1. "I Already Know This" and "Patients Know I Care": Designing a Culture That Is Ready for Communication Skills Training Chapter 2. Leveraging Your Burning Platform Chapter 3. Keys to Launching a Successful Communication Skills Training Program Chapter 4. Birth of the R.E.D.E. Model Chapter 5. Making Communication Resonate with Experienced Clinicians Chapter 6. Conversations That Haunt Clinicians Chapter 7. Individual Peer Coaching: What to Do About Dr. Jones? Chapter 8. Facilitating Staff Physicians Is Not the Same as Teaching Residents or Students . . . Or Is It? Chapter 9. Who Facilitates Whom?: Advanced Care Provider Training Chapter 10. Empathic Communication through the Loop Lens: A Surgeon's Perspective Chapter 11. "Trust Me, I'm A Doctor!": Building, Supporting, and Maintaining Professionalism Chapter 12. The Awesome Power of Vulnerability Notes Index About the Editors, Chapter 1. "I Already Know This" and "Patients Know I Care": Designing a Culture That Is Ready for Communication Skills TrainingChapter 2. Leveraging Your Burning PlatformChapter 3. Keys to Launching a Successful Communication Skills Training ProgramChapter 4. Birth of the R.E.D.E. ModelChapter 5. Making Communication Resonate with Experienced CliniciansChapter 6. Conversations That Haunt CliniciansChapter 7. Individual Peer Coaching: What to Do About Dr. Jones?Chapter 8. Facilitating Staff Physicians Is Not the Same as Teaching Residents or Students . . . Or Is It?Chapter 9. Who Facilitates Whom?: Advanced Care Provider TrainingChapter 10. Empathic Communication through the Loop Lens: A Surgeon's PerspectiveChapter 11. "Trust Me, I'm A Doctor!": Building, Supporting, and Maintaining ProfessionalismChapter 12. The Awesome Power of VulnerabilityNotesIndexAbout the Editors
Synopsis
Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to: * Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students * Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers * Identify common misperceptions and myths in healthcare communication and respond to them successfully * Cultivate a true sense of empathy--with patients and fellow caregivers alike--while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors' passion for their work, and elevate any organization., The proven strategy for driving patient satisfaction, physician engagement, and better clinical outcomes with improved doctor-patient communication--from the thought leaders at Cleveland Clinic, Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. In Communication the Cleveland Clinic Way , Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to: Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers Identify common misperceptions and myths in healthcare communication and respond to them successfully Cultivate a true sense of empathy with patients and fellow caregivers alike while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors passion for their work, and elevate any organization. "
LC Classification Number
R727.3
Copyright Date
2016
ebay_catalog_id
4
Item description from the seller
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eBay item number:144225729364
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| Postage and handling | To | Service | Delivery*See Delivery notes |
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| Free postage | United States | Economy Shipping | Estimated between Fri, 21 Jun and Mon, 24 Jun to 43230 |
| US $15.99 (approx PHP 937.77) | United States | Expedited Shipping | Estimated between Thu, 20 Jun and Fri, 21 Jun to 43230 |
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Sales Tax for an item #144225729364
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| Missouri (MO) | 8.238% |
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