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Perfect Phrases for Managers and Supervisors: Hundreds of Ready-To-Use..
by Runion, Meryl | PB | Good
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“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ”... Read moreabout condition
More than 10 available / 5 sold
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Located in: Aurora, Illinois, United States
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Estimated between Wed, 8 May and Sat, 11 May to 43230
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eBay item number:143894282810
Item specifics
- Condition
- Good
- Seller Notes
- Binding
- Paperback
- Weight
- 0 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 007174231X
- Book Title
- Perfect Phrases for Managers and Supervisors, Second Edition
- Item Length
- 8in
- Publisher
- Mcgraw-Hill Education
- Publication Year
- 2010
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.5in
- Genre
- Business & Economics
- Topic
- Training, Business Communication / General, Reference, Management
- Item Width
- 5in
- Item Weight
- 6.6 Oz
- Number of Pages
- 208 Pages
About this product
Product Information
The Right Phrase for Every Situation . . . Every Time Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization. Perfect Phrases for Managers and Supervisors , second edition, has been completely revised to help you communicate in today s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for: Setting a tone of mutual trust and respect Dealing with difficult employees and delicate problems Conducting interviews and performance reviews Empowering your people Disciplining workers or terminating employment "
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
007174231x
ISBN-13
9780071742313
eBay Product ID (ePID)
13038257053
Product Key Features
Book Title
Perfect Phrases for Managers and Supervisors, Second Edition
Format
Trade Paperback
Language
English
Topic
Training, Business Communication / General, Reference, Management
Publication Year
2010
Genre
Business & Economics
Number of Pages
208 Pages
Dimensions
Item Length
8in
Item Height
0.5in
Item Width
5in
Item Weight
6.6 Oz
Additional Product Features
Lc Classification Number
Hd31
Edition Number
2
Table of Content
Introduction: How Perfect Phrases Help You Manage More Effectively The Challenge of the Accidental Manager Why Perfect Phrases? The Importance of Managing Your Words The Value of Scripting How to Use This Book Chapter 1. The Principles That Make PowerPhrases Perfect Phrases The Rules of Responsible Communication The Rules of Responsible Communication in Full PowerPhrases: The Perfect Phrases to Use for Responsible Communication Chapter 2. Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role Perfect Phrases to Address Former Peers Who Are Now Your Employees Perfect Phrases to Address Friends Who Are Now Your Employees Perfect Phrases to Address Employees Who Wanted the Promotion You Got Perfect Phrases to Address the Acting Supervisor You Are Replacing Perfect Phrases to Set the Tone Perfect Phrases for Your Initial Employee Meetings Perfect Phrases to Handle Questions You Can''t Answer Perfect Phrases to Establish Yourself with Your Boss Perfect Phrases for Handling Employees Who Think They Are in Charge Perfect Phrases to Introduce Hands-on Involvement Perfect Phrases to Announce Changes Gracefully Perfect Phrases to Handle Resistance to Change Perfect Phrases to Support a Change You Don''t Agree With Chapter 3 Perfect Phrases to Create a Mission-, Vision-, and Values-Based Team Perfect Phrases to Establish Mission Perfect Phrases to Establish Vision Perfect Phrases to Establish Values Perfect Phrases to Make the Mission, Vision, and Values Real Chapter 4. Perfect Phrases to Foster an Open Communication Culture Perfect Phrases to Ensure That You Are Kept in the Loop Perfect Phrases to Encourage Feedback Perfect Phrases to Encourage Questions on Policies and Directives Perfect Phrases to Get a Quiet Employee to Open Up Perfect Phrases to Encourage Employees to Communicate Directly and Effectively with Each Other Perfect Phrases to Encourage Employees to Admit Mistakes Perfect Phrases to Promote Diversity Perfect Phrases to Encourage Employees to Resolve Conflict Perfect Phrases to Invite Feedback About Your Performance as Manager Chapter 5. Perfect Phrases to Ace the Interview You Conduct Perfect Phrases to Learn Facts and Personal Information Perfect Phrases to Learn Work Styles and Preferences Perfect Phrases to Learn Work Expectations Perfect Phrases to Learn Work Perceptions Perfect Situation-Specific Questions Perfect Phrases to Learn Interpersonal Skills Perfect Phrases to Determine Self-Directedness and Personal Motivation Perfect Phrases to Determine Leadership Qualities Perfect Phrases to Determine Experience Perfect Phrases to Determine Education and Training Perfect Phrases to Determine Career Goals Perfect Phrases to Determine Self-Assessment Perfect Phrases to Determine Creativity Perfect Phrases to Determine Decisiveness Perfect Phrases to Determine Motivation Perfect Phrases to Determine Work Standards Perfect Phrases to Determine Presentation Skills Perfect Phrases to Determine Written Communication Skills Perfect Phrases to Determine Flexibility Perfect Phrases to Determine Stress Tolerance Perfect Multipurpose Interview Sentence Stems Chapter 6. Perfect Phrases for Orientation Perfect Phrases to Greet and Welcome Perfect Phrases to Create Safety and Reassure the New Employee Perfect Phrases to Introduce the New Employee to the Company Perfect Phrases to Reinforce Disciplinary Policies Perfect Phrases to Get the New Employee Started Perfect Phrases to Establish Feedback Perfect Phrases to Introduce the New Employee to the Culture Chapter 7. Perfect Phrases for Delegation Perfect Phrases to Encourage
Copyright Date
2010
Lccn
2010-010407
Dewey Decimal
658.45
Intended Audience
Trade
Dewey Edition
22
Illustrated
Yes
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eBay item number:143894282810
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| Postage and handling | Each additional item | To | Service | Delivery*See Delivery notes |
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| Free postage | Free | United States | Economy Shipping | Estimated between Wed, 8 May and Sat, 11 May to 43230 |
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