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Management: Meeting and Exceeding Customer Expectations (with InfoTrac & Xtr...

Ads of Henderson
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US $28.00
ApproximatelyPHP 1,563.30
Condition:
Brand New
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Located in: Henderson, North Carolina, United States
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Estimated between Sat, 14 Jun and Sat, 21 Jun to 94104
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eBay item number:135951346459

Item specifics

Condition
Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
Release Year
2007
Book Title
Management: Meeting and Exceeding Customer Expectations (with ...
ISBN
9780324423013

About this product

Product Identifiers

Publisher
Cengage South-Western
ISBN-10
0324423012
ISBN-13
9780324423013
eBay Product ID (ePID)
57024251

Product Key Features

Number of Pages
744 Pages
Publication Name
Management : Meeting and Exceeding Customer Expectations
Language
English
Publication Year
2007
Subject
Skills, Decision-Making & Problem Solving, Management
Type
Textbook
Subject Area
Business & Economics
Author
Warren R. Plunkett, Gemmy S. Allen, Raymond F. Attner
Format
Hardcover

Dimensions

Item Height
1.3 in
Item Weight
52.9 Oz
Item Length
10 in
Item Width
8.3 in

Additional Product Features

Edition Number
9
Intended Audience
College Audience
Illustrated
Yes
Table Of Content
Part One: MANAGEMENT CONCEPTS. 1. Management: An Overview. 2. Management Thought: Past and Present. 3. Management Ethics and Social Responsibility. 4. Management's Commitments to Quality and Productivity. Part Two: PLANNING AND DECISION MAKING. 5. The Manager's Environment. 6. Planning and Strategy. 7. Making Decisions. Part Three: ORGANIZING. 8. Organizing Principles. 9. Organizational Design, Culture and Change. Part Four: STAFFING. 10. Staffing the Workforce. 11. Communication: Interpersonal and Organizational. 12. Human Motivation. Part Five: LEADING. 13. Leadership. 14. Team Management and Conflict. Part Six: CONTROLLING. 15. Information Management Systems. 16. Control: Purpose, Process and Techniques. Appendices. A. Operations Management. B. International Management. C. Succeeding In Your Organization. References. Glossary. Index.
Synopsis
MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.
LC Classification Number
HD31

Item description from the seller

About this seller

Ads of Henderson

100% positive feedback•2.6K items sold

Joined May 1999
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