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Currie Management Consultants Service Workbook
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Located in: Feasterville-Trevose, Pennsylvania, United States
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Estimated between Fri, 21 Jun and Mon, 24 Jun to 43230
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- 96.2% positive feedback
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eBay item number:126428218112
Item specifics
- Condition
- Release Year
- 2005
- ISBN
- 9780972491792
- Format
- Perfect
- Language
- English
- Book Title
- Service Management Workbook : Achieving Profit Potential in the New Millennium
- Item Length
- 10 in
- Publisher
- Paratwa Partnership, Incorporated
- Genre
- Business & Economics
- Topic
- Industrial Management
- Item Width
- 7 in
About this product
Product Information
Service Management Workbook: Achieving Profit Potential In the New Millennium It is said that luck is when opportunity meets preparedness. The goal of the new Millennium is to be prepared when opportunity arises. To achieve this goal it is The evolution of service as a valuable product has necessitated the development of the service manager. It takes increased skills to define customer needs rather than waiting for them to tell you what they want. It takes increased effort to develop a contract with a customer that includes all of their unit, parts and service needs, rather than just servicing the units that the sales department sells. Eliminating the work of scheduling regular maintenance, finding emergency repair service at any time or place, and tracking total cost of ownership is valuable to every customer, large or small. The service department in any dealership is becoming increasingly important, making your role, as manager, more complex and challenging than ever. Fewer and fewer decision-makers will determine who services their equipment. Building a strong relationship with these customers is vital to every dealership. Fleet management contracts are becoming the norm as customers outsource all functions that are not part of their core businesses. The success of these long-term, contractual relationships rests, in large part, with you and your department. The customer service that you provide, the value of your services and the cost control that you maintain will determine your dealership's success in the future. The purpose of this workbook is to prepare you for this opportunity. The Service Workbook is a tool to help you professionally manage the service department of your dealership. The view of service and the service manager that we present may be very different than the way in which you currently view your position and your department. We argue that service is increasing in its importance to customer satisfaction, and as a profit center. It is vital to look at service individually in terms of efficiency, effectiveness, productivity, expense control, and profitability. We present long-term objectives in a number of critical areas that you can use as guidelines. It will be your job to set short-term objectives based on your company's strategies and markets. This reference book is designed to be a tool regardless of your short and long-term objectives. We present methods for improving results. No matter what the size and makeup of your dealership is, this workbook will help you to achieve your performance objectives. Industrial products are increasingly viewed as commodity items and have become more price-sensitive. It is very difficult to distinguish yourself through product quality and innovation for any extended length of time. After-market services are becoming increasingly more profitable. Quality services tailored for the customer and carried out by well-trained personnel are key for your service department in today's market. Work with the customer to define their needs and the customer is yours. Providing products becomes an extension of the services you provide them. This skill and effort can pay off if, as a dealership, you are ready to make the commitment to broaden your product line. No longer are you only selling units and making a profit on parts and sales. Now you are selling service; it is a product and should provide an appropriate profit. In fact, appropriate pricing will make service the most profitable business area of the dealership, as a percent of sales.
Product Identifiers
Publisher
Paratwa Partnership, Incorporated
ISBN-10
0972491791
ISBN-13
9780972491792
eBay Product ID (ePID)
57046452
Product Key Features
Book Title
Service Management Workbook : Achieving Profit Potential in the New Millennium
Format
Perfect
Language
English
Topic
Industrial Management
Genre
Business & Economics
Dimensions
Item Length
10 in
Item Width
7 in
Additional Product Features
Age Range
16-Up
Copyright Date
2005
Target Audience
Trade
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:126428218112
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Item location:
Feasterville-Trevose, Pennsylvania, United States
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| Postage and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free postage | United States | Economy Postage (USPS Media MailTM) | Estimated between Fri, 21 Jun and Mon, 24 Jun to 43230 |
| US $3.00 (approx PHP 175.94) | United States | Standard Postage (USPS Ground Advantage®) | Estimated between Fri, 21 Jun and Mon, 24 Jun to 43230 |
| US $9.00 (approx PHP 527.83) | United States | Expedited Postage (USPS Priority Mail®) | Estimated between Fri, 21 Jun and Mon, 24 Jun to 43230 |
| Handling time |
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| Will usually ship within 1 business day of receiving cleared payment. |
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| 30 days | Money Back |
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Seller feedback (1,317)
s***d (321)- Feedback left by buyer.
Past month
Verified purchase
Book was a good price, but having to dock some points off for the barcode sticker placed on the front cover. Very frustrating especially for older books. With some patience and care I was able to remove the sticker without damaging the cover. I hate that a bunch of online book sellers are doing this barcode sticker on the book nonsense.
c***a (9)- Feedback left by buyer.
Past month
Verified purchase
Product was like new, very good condition. Very satisfied.
a***r (146)- Feedback left by buyer.
Past month
Verified purchase
Good price, and quick delivery. Book was exactly as described.