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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotion

Condition:

Good

Price:

US $5.76

ApproximatelyPHP 337.14

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Located in: Interlochen, Michigan, United States

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Estimated between Thu, 6 Jun and Sat, 8 Jun to 43230

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bluevasemarketplace (167244)
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eBay item number:115951340377

Last updated on Jun 02, 2024 02:32:39 PHTView all revisionsView all revisions

Item specifics

Condition: Good: A book that has been read but is in good condition. Very minimal damage to the cover including ... Good: A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See all condition definitionsopens in a new window or tab

ISBN: 9780071801966

Book Title: Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions When the Stakes Are High

Item Length: 9.1in

Publisher: Mcgraw-Hill Education

Publication Year: 2012

Format: Trade Paperback

Language: English

Item Height: 0.5in

Author: Steven Dinkin, Lisa Maxwell, Barbara Filner

Genre: Health & Fitness, Business & Economics

Topic: General, Organizational Development

Item Width: 6.1in

Item Weight: 10.2 Oz

Number of Pages: 208 Pages

About this product

Product Information

The proven four-step method for improving communicationand managing conflict in any healthcare setting A Doody's Core Title for 2015 The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategiesand techniques for structuring conversations about conflicts and issues in groups large and small. "A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting." -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital "Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams." -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc. "During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works " -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health "The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril." -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego

Product Identifiers

Publisher

Mcgraw-Hill Education

ISBN-10

0071801960

ISBN-13

9780071801966

eBay Product ID (ePID)

117297695

Product Key Features

Book Title

Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions When the Stakes Are High

Author

Steven Dinkin, Lisa Maxwell, Barbara Filner

Format

Trade Paperback

Language

English

Topic

General, Organizational Development

Publication Year

2012

Genre

Health & Fitness, Business & Economics

Number of Pages

208 Pages

Dimensions

Item Length

9.1in

Item Height

0.5in

Item Width

6.1in

Item Weight

10.2 Oz

Additional Product Features

Lc Classification Number

Ra971.35

Table of Content

PART ONE: Introductions CHAPTER 1: Welcome to The Exchange at St. Sonia's CHAPTER 2: The Exchange: A Proven Approach to Conflict Resolution PART TWO: The Four-Stage Exchange Model CHAPTER 3: The Exchange, Stage One: The Private Meetings CHAPTER 4: The Exchange, Stage Two: Developing the Agenda CHAPTER 5: The Exchange, Stage Three: The Joint Meeting CHAPTER 6: The Exchange, Stage Four: Problem Solving PART THREE: Using The Exchange in the Workplace CHAPTER 7: The Classic Exchange: One Manager, Two Employees CHAPTER 8: Adapting The Exchange to Manage a Disruptive Employee CHAPTER 9: The Exchange Aikidoist: How to Use the Techniques When You Are Attacked CHAPTER 10: Using The Exchange to Coach an Employee When Bosses Are Bullies CHAPTER 11: Using The Exchange Techniques with Patients CHAPTER 12: The Exchange and Patients' Families CHAPTER 13: Using The Exchange in Group Conflicts PART FOUR: Beyond The Workplace CHAPTER 14: Using The Exchange Techniques on Yourself CHAPTER 15: The Exchange: Will It Work at Home? CHAPTER 16: Epilogue at St. Sonia's Hospital Appendixes APPENDIX A: Communication Skills for the Exchange APPENDIX B: Sentinel Event Alert July 9, 2008, Issue 40 REFERENCES Index

2013

Lccn

2012-034078

Intended Audience

Trade

Illustrated

Yes

Item description from the seller

Seller assumes all responsibility for this listing.

eBay item number:115951340377

Last updated on Jun 02, 2024 02:32:39 PHTView all revisionsView all revisions

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Item location:

Interlochen, Michigan, United States

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Postage and handling	To	Service	Delivery*See Delivery notes
Free postage	United States	Economy Shipping	Estimated between Thu, 6 Jun and Sat, 8 Jun to 43230
US $4.99 (approx PHP 292.07)	United States	Expedited Shipping	Estimated between Tue, 4 Jun and Thu, 6 Jun to 43230

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