5 min article

Signature confirmation policy

In order for sellers to receive protection on eBay when a buyer reports an item not received or opens a payment dispute, and for buyers to be protected if a seller doesn't receive a returned item, we require that signature confirmation is added when shipping higher value orders.

If you ship internationally, signature confirmation may be required if your item sells on a site which requires it for higher value orders.

Frequently Asked Questions

 

Seller – When should I purchase signature confirmation in order to be protected against an item not received case or a payment dispute?

If you are shipping internationally, see the signature confirmation thresholds table below to see if signature confirmation is required for the shipment. The thresholds are based on the total cost of the order (including shipping costs and any taxes).

 

About signature confirmation

Signature confirmation is an additional service that you can purchase when you ship your items. In certain circumstances, we require that you add signature confirmation in order to receive protections on eBay.

Requirements for sellers when shipping orders

In order to be protected if a buyer reports that they didn't receive an item or opens a payment dispute, signature confirmation is required when the order total is equal to or greater than the signature confirmation threshold for the site/currency of checkout.

If you are shipping an order internationally, check the signature confirmation thresholds table below to see if signature confirmation is required for the shipment. Learn more about our International selling policy.

The order total is the total amount the buyer paid for the item(s), including shipping and tax.

To find the order total:

  1. Go to the Orders tab in Seller Hub - opens in new window or tab and select the order number to view the order details; or
  2. If you are using eBay shipping labels, the order total will be displayed when you print your shipping label from My eBay Sold - opens in new window or tab or Seller Hub - opens in new window or tab

Signature confirmation thresholds

eBay site

Transaction currency threshold

eBay.com

USD 750

eBay.ca CAD 750
eBay.ca AUD 750

eBay.co.uk

GBP 450

eBay.at
befr.eBay.be
benl.eBay.be
eBay.es
eBay.fr
eBay.ie
eBay.it
eBay.nl
eBay.pl

EUR 550

eBay.ch

CHF 700

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