|Customer Service Policy: || |
Free Shipping. Free Shipping Curbside Frieght to the lower 48 Continental US. Which includes delivery of your new furniture as closest to your garage or front door as possible (given that access to those area are not obstructed). This does not include moving furniture inside, assembly, nor box removal. If you need Inside Delivery or White Glove Delivery, please contact us for a quote. Free shipping does not apply to Islands, remote areas, very congested cities, Hawaii, Alaska, or US Territories. Customers living on islands, remote areas, condominium complexes, above-ground floors, or very congested cities may be charged an additional fee for shipments by a Common Carrier Truck Line. Additional shipping charges will apply to frieght shipments to: New York City, Manhattan, NY; Cape Cod, Martha's Vineyard, Massachusetts; Harbor Points in the state of Washington; remote areas of Montana, Nevada, Utah, and the Eastern Sierra of California. Please let us know in advance if you live in those mentioned locations so we can get a shipping quote with a suitable carrier. Additional charges will not apply to smaller items that ship UPS, USPS, DHL, or FEDEX. Shipping Time Estimates are from receipt of payment to delivery. Shipping time is subject to change depending on stock availability. Items ordered together may be shipped separately on rare occcasions. Standard orders/In Stock: 1-4 weeks. Small Items: 1-2 weeks. Furniture: 3-4 weeks. Backordered Items: 6-8 weeks. Custom/Special Orders: 3-6 months, depending on the level of customization.
We offer expedited delivery, guaranteed in 7 -10 business days at an additional cost of $150. Please be available for the carrier to contact you in order to set up delivery date within that time frame. The following items cannot be expedited: Custom Orders, backordered items, extremely fragile items, non stock items and international deliveries. Items shipped freight must be inspected before signing the freight invoice. When your shipment arrives please be sure to check all boxes for any signs of damage (such as dents, holes, etc.) Any damage must be noted on the freight invoice before you sign it. If the delivery driver does not allow you the time necessary to open all boxes to check for damage note on the invoice: ''Possible damage, could not inspect.'' If no damage is noted on the freight invoice it will be assumed that the damage was incurred after delivery, and will be the responsibility of the customer. If your item arrives damaged, it is very important that you do not refuse delivery. We will need digital pictures of any damage in order to file a claim with the carrier. Please contact us as soon as possible if there is any problem with your shipment.
We offer convenient shipping to most destinations worldwide. If you live outside the continental United States and would like to place an order, we would be happy to assist you. We also offer very competitive rates on shipping to Canada. Please contact us for a full shipping quote and include the following: Full Shipping Address, Country, any information regarding your residence (apartment, stairs, congested city, etc). See our INTERNATIONAL SHIPPING POLICY